Delivery & Return | Frequently asked questions | Gomega.gr
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Before your pickup you will receive a message in WhatsApp with all information you need to know about our meeting point. If you do not have WhatsApp please give us a call on +306933252333 as soon as you are outside of the arrivals so we can meet.

The drop off place depends on the insurance you have chosen. If you have chosen the Basic Insurance you drop off the vehicle in our office since we have to perform damage control and after that we offer a free ride back to the airport. If you have chosen the Premium Full Insurance you can return the car directly at the airport. Just give us a call 10 minutes before you arrive there so we can meet(the meeting point will be indicated upon pickup).

Rather than the locations you can choose from our website, we can serve in other places after request(you can contact us on info@gomega.gr to inform you about availability in other places). 

Locations: Kokkini Chani, Gouves, Hersonissos, Episkopiano, Malia, Stalida, Sissi, Milatos, Agios Nikolaos, Elounda, Plaka, Istro, Pachia Ammos, Mochlos, Xerokambos, Zakros, Ierapetra, Makrys Gialos, Mirtos, Psari Forada, Tertsa, Arvi, Keratokambos, Tsoutsouros, Lentas, Kaloi Limenes, Matala, Agia Galini, Agios Pavlos, Triopetra, Palaiochora, Elafonisi, Falassarna, Kissamos,  Kolymvari, Agia Marina, Chania, Souda, Aptera, Georgioupoli, Adelianos Kampos, Sfakaki, Skaleta, Rethimno, Panormo, Skepasti, Bali, Fodele, Ligaria, Agia Pelagia, Moires, Archanes, Pyrgos, Neapoli, Episkopi, Perama, Margarites, Aptera, Frangokastello, Maleme, Gerani, Tzermiado, Koutsounari, Achlia, Ziros, Tympaki, Spili, Gazi, Krousonas, Archalochori.

Frequently Asked Questions (FAQs)

How will I find my car rental meeting point in Heraklion?

Before pickup, you will receive a WhatsApp message with all meeting details for your car rental in Heraklion.

What should I do if I don’t use WhatsApp?

If you don’t have WhatsApp, you can call us directly on +306933252333 once you exit the arrivals area so we can meet you.

Where do I meet you at Heraklion Airport?

The exact meeting point will be sent to you before arrival, making your car rental in Crete easy and stress-free.

How does car rental drop-off work in Heraklion?

Drop-off depends on the insurance package you choose, either Basic Insurance or Premium Insurance.

Where do I return the car with Basic Insurance?

With Basic Insurance, you return the car to our office for a damage check, and we then provide a free transfer to the airport.

Where do I return the car with Premium Insurance?

With Premium Insurance, you can return the car directly at the airport.

Do I need to inform you before returning the car?

Yes, for airport returns, you should call us 10 minutes before arrival to arrange the meeting.

Is airport drop-off available for car rental in Crete?

Yes, airport drop-off is available only with Premium Insurance.

Can I choose a different pickup or drop-off location?

Yes, you can request alternative pickup or drop-off locations beyond the standard options.

How can I arrange a custom pickup location?

You can contact support@gomega.gr to check availability for your preferred location.

Do you serve popular tourist areas in Crete?

Yes, we cover many areas, including Hersonissos, Malia, Elounda, Agios Nikolaos, and Chania.

Is car rental delivery available to hotels?

Yes, we can deliver your car to hotels or accommodations upon request.

Can I rent a car in Crete outside Heraklion?

Yes, we provide service across many locations throughout Crete, not just Heraklion.

Is the pickup process complicated?

No, the process is straightforward and well-organized, with clear instructions provided before arrival.

What if I cannot find the meeting point?

You can call us anytime, and we will guide you to the exact location quickly.