Insurance:
We provide our customers two different types of insurance packages.
Option 1: Basic Full Insurance
-Collision Damage Waiver with excess: the renter has the obligation to pay for any damages caused on vehicle. The excess we offer depends on the vehicle category you have chosen. More specifically the excess for categories Mini Μanual, Compact Manual, Mini Automatic is 500€ and for Compact Automatic, Intermediate Manual, Station Wagon Manual/Automatic, Compact Crossover Automatic, Standard SUV Manual/Automatic, Van is 1000€. In case you choose the Basic Insurance you need to be a credit card holder. The excess amount will be refunded after about 15 days as long as the vehicle is returned without damages.
-Accident insurance: Personal accident insurance covers the driver and his passengers in the event of an accident.
-Third Party Liability: In the event of an accident there is coverage of up to 1,000€ for people. Coverage applies to property or animals.
-Theft insurance: The customer is insured in case of theft, unless the theft arises due to negligence. Stolen objects inside the car (e.g. cameras, travel bags or mobile phones) are not covered by any insurance.
-24h roadside assistance: Our insurance covers all road assistance everywhere in Crete.
-Coverage from uninsured: The insurance will cover the cost the accident cost in case the car will be damaged from a vehicle which is uninsured.
Option 2: Premium Full Insurance:
-Collision Damage Waiver with zero excess: the renter has no obligation to pay for any damage in the event of an accident. This insurance refers to all body parts.
-Accident insurance: Personal accident insurance covers the driver and his passengers in the event of an accident.
-Third Party Liability: In the event of an accident there is coverage of up to 1.000€ for people. Coverage applies to property or animals.
-Theft insurance: The customer is insured in case of theft, unless the theft arises due to negligence. Stolen objects inside the car (e.g. cameras, travel bags or mobile phones) are not covered by any insurance.
-24h roadside assistance: Our insurance covers all road assistance everywhere in Crete.
-Coverage from uninsured: The insurance will cover the cost the accident cost in case the car will be damaged from a vehicle which is uninsured.
Take advantage of the benefits our premium insurance offers and drive with no worries around Crete. Please note the “must not” paragraph where you can find which cases are not covered by the insurance company.
Accidents: In the event of an accident (collision, fire, theft, etc.) the customer must notify the car rental company immediately in order to receive instructions on how to handle the situation. If you can not contact our company, you should contact the police(the telephone number is the following: 100). If the driver or any of the passengers is injured you should also inform the police/ambulance. In case the other party involved in the accident leaves, take a photo or write down the license plate. If the renter fails to provide the report to our company then he/she is obliged to pay for repair costs of any damage caused to the rented vehicle.
Use of the vehicle: Insurance does not cover the following situations. In any of the below cases the renter is not covered by any insurance and the customer is obliged to pay for any damages that may occur. Must not:
- Pull other vehicles or objects
- Drive on dirt road, off-road (e.g. Balos), sand or water. Penalty for driving off road is 300€.
- Drive under the influence of alcohol or other addictive substances
- Rent the vehicle to any third party or driven by someone who is not registered in the rental agreement
- Transport dangerous or flammable objects
- Carry more people than the number indicated on the license.
- Violate traffic rules (speed limits, road directions, U-turns,Stop signs) or parking rules.
- The renter should always tie the vehicle’s parking brake.
- Should not burn out the clutch
- Should not be sitting on car parts like roof or bonnet
Vehicle’s interior: Any damage inside the car it is not covered by any insurance and will be paid by the customer. Also if renters do not keep the vehicle’s interior as clean as when delivered they will be charged a cleaning fee of 80€.
Tyres: If the damage is repairable the customer is obliged to fix it and pay for it. If the tyre is not repairable the customer has the obligation to pay for both tyres on the axle.
