It is important to know the terms under which the rental of a car from Gomega Rentals will take place. We assure you that our fleet is made up of new cars and properly maintained to ensure you have the best tour of the island.
Age Restrictions: The age limit is 23-75 years old and the driver must have a valid driving license for at least 1 year. The same applies to the other drivers listed in the contract.
In case the driver is under 23 or more than 75 years old an extra fee is applied(10€/day), it is mandatory that they choose the Premium Insurance and the driver must be a credit card holder since we block 300€ deposit.
VAT: VAT 24% is always included in our prices. There are no extra charges for taxes.
Personal Data - Privacy Policy: All the personal data we receive is processed by our staff. We respect your privacy and we reassure you that all the personal information you provide us is being used only for the procedure of our services and not for any irrelevant purpose.
Kilometers: At the rental price of the car, you have the right to make as many kilometers as you want, without any extra charge.
Geographical Restrictions: The delivery and return of our company's cars can take place at any airport, harbor, hotel in Crete.Gomega's cars cannot be transported outside Crete without the written consent of the company.
Equipment offered: Gomega provides you with children's seats of all sizes for the safe transport of your family. It also provides, in case you want, GPS, in 15 different languages.
Loss or damage of key/equipment: In case the key or the GPS Navigator is lost/damaged, the charge is 150€. The charge for lost or damaged infant seat/baby seat/booster will be 50€.
Personal Belongings: The car hire company cannot be held responsible for the customer’s losing any personal belongings either left or abandoned on board.
Delivery & return of the car: A member of the company's staff will wait for you at the arrivals, holding a sign with your name on, to drive you to the car. It is important not to forget your identity card and driving license. For the return of the car a member of our staff will be waiting for you at the airport in front of the departures at the scheduled time. If there is a delay in returning the car at the time indicated on the rental contract, it is advisable to inform the company. After an hour delay, the charge is 7 euro per hour, which you are required to pay.
- At the airport of Chania we serve remotely. For this reason the rental cost must be pre-paid before the vehicle collection.
Payment methods: Gomega accepts payments via credit or debit card Visa, Maestro, Mastercard, Paypal.
Reservations & Last Minute Reservations: In case you want to make a last minute booking you can contact us (08:00-23:00) to inform you about availability at our office. The company reserves the right, depending on the availability, to provide a different type of car to the original booking of a corresponding, or of higher category. Also only one booking per person per vehicle is allowed for the same rental conditions (dates, location, vehicle).
In case the customer prefers a specific car model, this can be noted on the comment box and in case we have available of course we will serve with that.
Any deviation from the confirmed delivery or return hours on the voucher document may result in additional charges, a closed station or your booking being marked as a non-show customer. Please contact us for any changes. Grace period: 59 minutes. Furthermore bookings that will be served out of office working hours because of customers delay will be charged extra 20€.
Rental extension: If the customer wishes to extend the rental time, they must contact the company 48 hours before the expiration of this contract. Every hour in excess is calculated at 1/5 of daily rate.
Cancellation Policy:
Partial Prepaid Bookings: The customer has the right to cancel their reservation up to 4 days before the vehicle pick up for free. In this case the costumer will be refunded the amount he has prepaid(customers get charged only with the bank expenses, around 4€). In case the customer wants to cancel a reservation of less than 4 days before the arrival, the company will not refund the payment.
Fully Prepaid Bookings: The customer has the right to cancel their reservation up to 4 days before the vehicle pick up for free. In this case the costumer will be refunded the amount he has prepaid with a charge of 4 euros bank expenses. In case the customer wants to cancel a reservation in less than 4 days before the pick up, the company will charge the 30% and return the rest of the amount.
In case the customer is interested in changing his original reservation, they should contact the company to consider the charge that will be added.
Also if the customer does not present the necessary documents(valid driving licence/ID/passport or credit card(needed for the Basic Insurance) the company has the right to cancel the reservation and not to refund.
Offers & Discounts: You can purchase an offer only if it is available online. The 5% discount applies to rentals over 200€.
Fuel Policy:
-Return as collected: the vehicle should be returned with the same fuel delivered. This information will be included in the rental contract. Otherwise, there will be a charge based on the current fuel price.
-Collect full & return empty: if you prepay the fuel, you will receive a full tank, which should be returned as empty as possible since we do not refund money for unused fuel.
Fines: The driving of the hired vehicle must be carried out in accordance with the Greek Law (illegal parking, speed limits etc) as applicable each time. Otherwise, the customer is held liable for causing problems concerning road safety and fines for illegal parking, speed limits etc. In case costumers wants Gomega to pay the fine on their behalf an extra fee of 25€ is applied.
Vehicle Condition: The vehicle is delivered to the customer in good condition and free of visible defects. Any complaints must be submitted before the departure of the vehicle. During the rental period the renter is obliged to protect the car and the condition of the tyres. In case a car transport platform is necessary to collect the car from a dirt road/off road area or if the battery is dead because of renter’s fault (e.g. forgot to turn off the lights) the cost is 100€.
In case of a damage which does not affect the function of the car e.g. broken window (rear and side windows) the customer has to drive to Gomega’s office to change the vehicle after contacting us to check availability. If the customer declines to come to our office for the car exchange and we have to move there a charge will be applied which will be depended on the location of the car.
For each damage that may happen to the car the customer is also being charged 40€ for the damage procession.
Vehicle replacement: In the event of an accident, your vehicle will be replaced by a vehicle of the same or higher category within 24 hours. In case the damage of the car is because of the renter negligence the company has the right not to replace the car.
Pets: In case you want to carry your pet with you, you have to use a pet transport box. Damages inside the vehicle from pets are not covered by any insurance and must be paid. Also renters must pay for cleaning the seats, which costs 80€.
Insurance:
We provide our customers two different types of insurance packages.
Option 1: Basic Full Insurance
-Collision Damage Waiver with excess: the renter has the obligation to pay for any damages caused on vehicle. The excess we offer depends on the vehicle category you have chosen. More specifically the excess for category Mini, Compact Manual, Mini Automatic is 500€ and for Compact Automatic, Intermediate Manual, Station Wagon Manual/Automatic, Compact Crossover Automatic, Standard SUV, Van is 1000€. In case you choose the basic insurance you need to be a credit card holder.The excess amount will be refunded after about 15 days as long as the vehicle is returned without damages.
-Accident insurance: Personal accident insurance covers the driver and his passengers in the event of an accident.
-Third Party Liability: In the event of an accident there is coverage of up to 1.000€ for people. Coverage applies to property or animals.
-Theft insurance: The customer is insured in case of theft, unless the theft arises due to negligence. Stolen objects inside the car (e.g. cameras, travel bags or mobile phones) are not covered by any insurance.
-24h roadside assistance: Our insurance covers all road assistance everywhere in Crete.
-Coverage from uninsured: The insurance will cover the cost the accident cost in case the car will be damaged from a vehicle which is uninsured.
Option 2: Premium Full Insurance:
-Collision Damage Waiver with zero excess: the renter has no obligation to pay for any damage in the event of an accident. This insurance refers to all body parts.
-Accident insurance: Personal accident insurance covers the driver and his passengers in the event of an accident.
-Third Party Liability: In the event of an accident there is coverage of up to 1,000,000 euro for people. Coverage applies to property or animals.
-Theft insurance: The customer is insured in case of theft, unless the theft arises due to negligence. Stolen objects inside the car (e.g. cameras, travel bags or mobile phones) are not covered by any insurance.
-24h roadside assistance: Our insurance covers all road assistance everywhere in Crete.
-Coverage from uninsured: The insurance will cover the cost the accident cost in case the car will be damaged from a vehicle which is uninsured.
Take advantage of the benefits our premium insurance offers and drive with no worries around Crete. Please note the “must not” paragraph where you can find which cases are not covered by the insurance company.
Accidents: In the event of an accident (collision, fire, theft, etc.) the customer must notify the car rental company immediately in order to receive instructions on how to handle the situation. If you can not contact our company, you should contact the police(the telephone number is the following: 100). If the driver or any of the passengers is injured you should also inform the police/ambulance. In case the other party involved in the accident leaves, take a photo or write down the license plate. If the renter fails to provide the report to our company then he/she is obliged to pay for repair costs of any damage caused to the rented vehicle.
Use of the vehicle: Insurance does not cover the following situations. In any of the below cases the renter is not covered by any insurance and the customer is obliged to pay for any damages that may occur. Must not:
- Pull other vehicles or objects
- Drive on dirt road, off-road (e.g. Balos), sand or water. Penalty for driving off road is 300€.
- Drive under the influence of alcohol or other addictive substances
- Rent the vehicle to any third party or driven by someone who is not registered in the rental agreement
- Transport dangerous or flammable objects
- Carry more people than the number indicated on the license.
- Violate traffic rules (speed limits, road directions, U-turns,Stop signs) or parking rules.
- The renter should always tie the vehicle’s parking brake.
- Should not burn out the clutch
- Should not be sitting on car parts like roof or bonnet
Vehicle’s interior: Any damage inside the car it is not covered by any insurance and will be paid by the customer. Also if renters do not keep the vehicle’s interior as clean as when delivered they will be charged a cleaning fee of 80€.
Tyres: If the damage is repairable the customer is obliged to fix it and pay for it. If the tyre is not repairable the customer has the obligation to pay for both tyres on the axle.
