Partial Prepaid Bookings: The customer has the right to cancel their reservation up to 2 days before the vehicle pick up for free. In this case, the customer will be refunded the amount he has prepaid(customers get charged only with the bank expenses, around 4€). In case the customer wants to cancel a reservation less than 2 days before the arrival, the company will not refund the payment.
Fully Prepaid Bookings: The customer has the right to cancel their reservation up to 2 days before the vehicle pick up for free. In this case, the customer will be refunded the amount he has prepaid, with a charge of 4€ bank expenses.
In case the customer wants to cancel a reservation in less than 2 days before the pick up, the company will charge a 30% and return the rest of the amount.
In case you cancel in less than 24 hours before your pickup, we do not refund any amount.
In the event that the company is unable to serve the customer with a vehicle due to an accident, we have the right to cancel the reservation and refund the prepayment(we will try our best to inform you οn time).
In case the customer is interested in changing their original reservation, they should contact the company to consider the charge that will be added.
In case the customers inform us about a modification in less than 2 days before pickup(e.g. customer needs the car for fewer days than the original booking) we do not refund any amount.
Also, if the customer does not present the necessary documents(valid driving licence/ID/passport or credit card(needed for the Basic Insurance) the company has the right to cancel the reservation and not to refund.
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Frequently Asked Questions (FAQs)
Can I cancel my car rental in Crete for free?
Yes, you can cancel up to 2 days before pickup for free. Only a small bank fee (around €4) may apply.
What happens if I cancel less than 2 days before pickup?
For late cancellations: partial prepaid bookings are non-refundable, while fully prepaid bookings are charged a 30% fee and the remaining amount is refunded.
Will I get a refund if I cancel within 24 hours of pickup?
No, cancellations made less than 24 hours before pickup are non-refundable.
Is there a difference between partial and full prepaid bookings?
Yes. Partial prepaid bookings have a stricter refund policy for late cancellations, while fully prepaid bookings may be eligible for a partial refund, except within 24 hours of pickup.
Are there any fees for refunds?
Yes, a small bank transaction fee of around €4 applies to refunds.
What happens if the company cancels my booking?
If the company cannot provide a vehicle, for example due to an accident, you will receive a full refund of your prepayment.
Can I modify my car rental booking in Heraklion?
Yes, you can request changes, but additional charges may apply depending on the modification. Please contact us at support@gomega.gr for more information.
Will I get a refund if I reduce my rental days?
No, if you make changes less than 2 days before pickup, no refund is provided for unused days.
What happens if I don’t bring the required documents?
If you do not present valid documents, such as your driving license, ID, or required card, your booking may be cancelled without a refund.
How can I cancel or modify my reservation?
You should contact the company directly to process cancellations or changes to your car rental in Crete.
